Emergency 9-1-1 stuff
Just a random collection of what I've found so far.
Queues Enforth Development
, founded by
Shift staffing ideas at 911dispatch.com
Bell Labs Technical Journal
paper on Enhanced Wireless 9-1-1
East Bay Express--"Lifeline: the World Behind 911"
a very interesting article on what it's like to be a 911 dispatcher, despite having no equations in it :-)
Lucent's Palladium 911 system
Vermont Enhanced 9-1-1, Home Page
California 911 standards
California Office of Telephone and Network Services, 9-1-1 Publications
Welcome to 911 Central!!
Berkeley Public Safety Dispatcher
Welcome to the Commission on Peace Officer Standards and Training
Cortelco Solutions Web Site